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Terms & Conditions

By accessing or using this website (, you agree to these terms and conditions of use.

Accuracy, Use and Feedback

We are committed to respecting the privacy of users entering this site and we recognise the importance of the responsible use of information collected on this site. We will do our best to maintain the accuracy of the personal information you supply to us. You have the right to access and correct your personal information at any time and if you wish to do so please contact us at We will not sell or rent your personally identifiable information to anyone. On our website we may provide space for your comments and/or provide a short survey for you to complete. This is used only to help us refine the content and relevance of our website. It is not re-used or re-applied for any other purpose.


We may track your visit to our site by giving you a cookie when you enter. Cookies are pieces of information sent to your browser on a web server and stored on your computer’s hard drive for record keeping purposes. We use Cookies to make visiting our site easier. Cookies allow us to save passwords for you so that you will not have to re-enter them the next time you visit. Cookies cannot be used to obtain other information from your hard disk. The Cookie is used to collect statistical information and is not used to identify individuals.

Most browsers are initially set up to accept Cookies. If you prefer you can reset your browser either to notify you when you have received a Cookie or to refuse to accept Cookies.

It is important to note that if you choose not accept Cookies, or you set your browser not to accept Cookies, you may not be able to use certain features on our site.

Aggregate Data

In general, our service automatically gathers certain usage information about the numbers and frequency of visitors to our website. We only use such data as aggregate. This collected data helps us to determine how much our customers use parts of the site, so we can improve our site for your use.

IP Address

We may collect and track traffic by IP address. An IP address is a number assigned to your computer when you use your browser on internet. We log this information, but this information is never linked to any personally identifying information. It is used to audit the number of visitors coming to our website.

Privacy Policy Changes

If we decide to change our Privacy Policy, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.


Energy Trust does not accept any responsibility for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of Energy Trust websites. Energy Trust does not guarantee that access to and use of Energy Trust websites will be uninterrupted or error-free.

Mention of third party products, services, companies and websites on any Energy Trust website is for informational purposes only and constitutes neither an endorsement nor a recommendation. Energy Trust websites hold a wide range of links to related websites from a variety of related organisations, companies and services. While every effort is made to check the content and accuracy of the websites we link to, Energy Trust takes no responsibility for information contained on websites maintained by other organisations or for action taken as a result of information contained on websites maintained by other organisations.


The information and images contained on our websites are the property of Energy Trust unless explicitly stated to the contrary. They are protected by copyright laws. Material may be downloaded free of charge or printed without requiring specific permission. This is subject to the material not being used in a derogatory manner, in a misleading context or for commercial purposes. If the material is being issued to others, the source including the web address and copyright status must be acknowledged. We may require you to register your details before downloading certain information or documents.

Trade Marks

‘Energy Trust’ is the trading name of ‘ET Training Limited’ a company registered in England & Wales at 8 Riverside Court, Croft, Leicestershire, LE9 3HG.

Company Registration Number: 08294322

VAT Registration Number: 160553427

City & Guilds Approved Centre Number: 027784

ABBE Approved Centre Number: 99

ENERGY TRUST and it’s associated logo is a registered Trademark, No: UK00003791694

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Course Bookings & Cancellations

Full Paying:

Deposits for courses are non refundable but can be transferred to another course. However, courses transferred to a future course date within 14 days of the original course date are to be paid in full.

Courses purchased using finance payment methods would be eligible for a 14 day ‘Cooling Off’ period which begins from the agreed date of booking and expires after 14 days, or as soon as any part of the booking is redeemed e.g. attendance of any training day or accessing the online student portal to begin online learning. When accessing the portal for the first time, you are reminded of these terms and agree to cease your ‘Cooling Off’ period by proceeding. If you do not provide at least 72 hours’ notice in writing prior to a booked training course of non-attendance, this will be considered a no-show and expire the cooling off period as if the course was attended.

Course Date Changes requested within 72 hours of a course start date are subject to an additional charge of £100 + VAT (Or £75 + VAT for the Retrofit Assessor Course).

Candidates must be 18+

HDSTC Funding:

This funding is eligible for candidates who reside and work in England. If you book one of our funded courses and are not eligible, you would be required to pay the full fee to continue with your training course (Identification proving this will be required).

Once you have booked your funded training course, please note, we will be unable to transfer your chosen course date due to limited availability and demand. We cannot amend the candidate name when utilising HDSTC Funding.

Candidates must be 18+

Course Description

Due to the fluid nature of training courses and our commitment to continuous improvement, Energy Trust reserve the right to change the course content and/or trainer, at any time, in line with market demands.

Course Dates and Venues

Energy Trust reserve the right to alter or cancel published dates and change venues without liability.
In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course can be refunded in full.

Whilst every effort will be made to avoid resource changes, Energy Trust reserves the right to amend or replace any pre-named trainer scheduled to deliver a specific course.

Joining Instructions

On receipt of written confirmation we will issue complete joining instructions detailing your participation on the training event. This includes a pre course materials, venue details and course timings.

Time Scales for Completion

Full Paying Delegates have 12 months to complete the course from the date of attendance. If you do not complete the course within the 12 month time limit, additional charges apply to extend the time limit. Refresher courses are also available, at a price of £95 + VAT per day.

HDSTC Funding Delegates have the following timeframes to complete their chosen courses:

Introduction to Domestic Retrofit: 4 Weeks (Self Paced)

Domestic Energy Assessor & Retrofit Assessor Package: 6 Weeks from sitting the DEA Course (Online | Remote Portfolio | Self Paced)

Retrofit Assessor (Standalone): 4 Weeks (Self Paced)

Level 3 Award in Traditional & Older Buildings: 4 Weeks (Online and Self Paced)

Retrofit Coordinator: Must be completed before 17th May 2024 (Self Paced)

In the event you do not complete your course within the agreed timeframes, but wish to complete the course at a future point, you would be charged full price for the course (The remaining 60%).

Re-Issue of post course reference materials

New sets of printed course materials can be issued at a charge of £75 + VAT + Postage.
If you have opted to complete a Distance Learning Course, we send through the course materials electronically. If you would prefer a hard copy of the course materials, this can be arranged at a cost. The fee’s for the hard back folders range from £75 + VAT + Postage.


The following charges apply if you cancel:


All fees online are current at the time of going online. However, we reserve the right to change them. Website discounts apply to specific training courses. Any special promotions are subject to change on a month by month basis.

The course fee for our DOCEA Course is due for payment two weeks prior to your course start date.

DBS (Basic Disclosure)

Please note, for any qualifications where you will be working in peoples homes then a Basic Disclosure from DBS (Disclosure & Barring Service) will be required by your chosen accreditation scheme.

Portfolio requirements

Where a candidate is required to produce a portfolio of evidence this shall be produced using our online e-Portfolio system. Portfolio evidence submissions will be assessed and feedback provided within 5-7 working days from the date of submission.

e-Portfolio accounts will remain securely accessible for 3 years and then will be deactivated.