My EPC summary is showing an error screen

In some cases, you may encounter an error page similar to the ones below when trying to calculate your EPC summary. There are a number of issues that can cause this to happen. Some common points to look out for are noted further down with some possible solutions:

1. Double check you have entered all of the required data into each section – even if a green tick is showing there may be some missing or incorrect data input.
2. The Heating & Hot Water section is often overlooked, always check the drop down menus have been filled in correctly for the Water Heating & Cylinder Details.
3. Check the address of the building – if the postcode is missing a space this can cause the EPC calculation to error.
4. Watch out for typos in the measurements e.g. make sure you are not missing a decimal place in the measurements.

If you have carefully checked all of your data input and you are confident it is all correct then there may be a deeper software related bug. In this case please email support@ecmk.co.uk for further help.