How Can We Help?
My EPC summary is showing an error screen
In some cases, you may encounter an error page similar to the ones below when trying to calculate your EPC summary. There are a number of issues that can cause this to happen. Some common points to look out for are noted further down with some possible solutions:
- Double check you have entered all of the required data into each section – even if a green tick is showing there may be some missing or incorrect data input.
- The Heating & Hot Water section is often overlooked, always check the drop down menus have been filled in correctly for the Water Heating & Cylinder Details.
- Check the address of the building – if the postcode is missing a space this can cause the EPC calculation to error.
- Watch out for typos in the measurements e.g. make sure you are not missing a decimal place in the measurements.
If you have carefully checked all of your data input and you are confident it is all correct then there may be a deeper software related bug. In this case please email support@ecmk.co.uk for further help.
